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Frequently asked questions for customers

Please use your email address and a secure password.

Everything from cement, steel, aggregates and water tanks. Please visit our “Order Materials” page on the website for more information. 

All materials supplied by Coefficiency are subjected to industry standard tests and manufacturers must present evidence of material testing and accreditation before being onboarded onto our marketplace. 

Yes, we offer delivery of materials to your preferred address. You can also select the option to collect materials from the supplier.  

One to two working days, depending on the materials ordered. 

You can pay using a secure payment gateway with options for EFT, debit and credit card.  

We do allow credit terms, please visit our “Get Finance” page for more information.

  • We vet and only work with reliable suppliers and delivery partners. 
  • We make use of payment gateways and hold the funds in a virtual wallet and only pay the supplier upon confirmation of delivery.  

Frequently asked questions for suppliers

  • Please use your email address and a secure password.  
  • After you’ve registered, you will be put on a waiting list before you can start selling on the Coefficiency marketplace. 
  • You will be contacted by The Coefficiency Team within 24 hours to assist you with getting your business ready to sell on the Coefficiency marketplace. 

No, we do not charge suppliers a fee for listing their stores and products on our Coefficiency Marketplace. We only make a percentage sales commission per order that is successfully completed. 

Our commission depends on the type of material sold because we understand that not all materials are the same. This will be discussed with each supplier. 

We make use of secure payment gateways and the customer makes payment for materials before they are dispatched by the supplier. We hold the funds in a virtual wallet which is visible to the supplier and the funds are released on delivery.

No, we are always looking to add more products categories for construction materials if it aligns with our customers’ needs. 

  • Be a quarry, primary manufacturer or wholesaler. 
  • Submit proof of accreditation and tests for materials, where applicable. This will not be published on the marketplace and is only for vetting purposes.  
  • Agree to a site inspection of your operations by The Coefficiency Team.  
  • Provide a product list with images, specifications, pricing and minimum order quantities.  

Frequently asked questions for Finance

  • We typically finance applications ranging from R50 000 to R5 million.  
  • We can only finance businesses, not individuals, with projects that have a contract, appointment letter, purchase order and/or invoice.  
  • We finance both customers (contractors) and suppliers. 

Our interest rates depend on the risk profile of the deal and the client. 

Our credit vetting process takes 5 working days provided that the client has submitted all required supporting documentation.  

Our funding typically does not require security from clients, however, depending on the conditions of the deal, we may require some form of security from the client.  

  • Coefficiency may provide all or part of the financing depending on the amount requested by the client.  
  • Coefficiency also works with other well established and trusted financial institutions that may contact the client and assist with financing.